This Return and Refund Policy is made as per the rights and laws of Canada. We are committed to offering the best value to our customers, with a risk-free 100% satisfaction guarantee of our business. We reserve the right to reject any returned item that does not meet our guidelines. If we reject any returned item, you will not receive a refund on such item.
- The warranty condition of a particular product is applied according to the warranty given on the product.
- Returns, Exchanges or warranties on an item without a receipt may not be accepted.
- In case a product that is still under warranty coverage is discontinued or not readily available, Simply Retrofits reserves the right to offer a comparable replacement or offer a full refund. All other warranty conditions must be met.
- For eligible products, Simply Retrofits will pay for shipping costs of defective items for up to one year only. If a defective product is to be replaced after one year, the client must pay for the shipping. This applies for the following:
Delivery of the new item
- If the product is damaged during the shipping then click the pictures of the damaged product and send us within 24hours via email or phone.
- Returns over 7 days are not eligible for a refund.
- The new product will only be shipped when we receive the damaged product.
- The damaged products will be picked up collectively by the time being of 4-6months.
- The customer will be responsible for the shipping cost of the new product which we deliver in place of the damaged product
- If you have additional questions,please contact at Contact@simplyretrofits.com or call us on 905-581-9097.
- Send the returns to the following address:
Simply Retrofits, 35 Kelfield St, Etobicoke, ON, M9W5A3
- All warranty and defective claims are based on our supplier’s policies in place at time of purchase.
- Material may be accepted for credit/repair or replacement based on the prior evaluation by our supplier.
- Credit will not be allowed when the product can be repaired.
- Please contact us within 24hours of receiving your order, cases reported after this timeframe may not be eligible for review.
- We are not responsible for shipping costs if the incorrect products are ordered by a customer.
- We use the original payment method for returning refunds after we receive our product. This process may take up to 5-10 business days.
- Items that are not in resalable condition may not be eligible for refund.